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Tenants Guide & Fees

Looking to move rentals? The team at Castles Estate Agency can help you with that.

With decades of industry experience, we can take the hassle out of flat hunting and are always delighted to make recommendations and help clients into their new homes.

What Can You Afford?

Take the time to review your current financial circumstances and make sure you are confident you can cover your monthly rental payments. Factor in all costs, including bills. It’s also important to review the council tax prices in your chosen area.

Where Do You Want To Live?

Talk to the friendly team of estate agents at Castles about which areas have the highest level of tenant demand and which hidden gems are available that you might not know about. We love showing off properties in our local communities.

Register On The Castles Website

By registering on our website, you will receive immediate notifications when a new property in your desired area becomes available. Once registered, one of our friendly team will be in touch to talk you through the finer details and arrange viewings.

Viewings And More Viewings

Once you’ve created a list of ‘must-haves’ for your ideal home, simply get in contact and we can arrange viewings at the properties we believe would be suitable for you.

How Will You Get About?

We can let you know about the nearest transport links, the parking restrictions in the area, and if there is good storage for pushbikes at the properties you have shortlisted.

Do You Have Contents Insurance?

We can provide you with an inventory list for all of items within your property, but we also recommend you look at contents insurance options to make sure your things are safe. Landlords do not cover your items under their rental insurance.

Check Your Tenancy Agreement

Once you’ve found the perfect home and we have agreed in principle on the monthly rental, then you’ll be sent a tenancy agreement to review. Make sure you read this in detail, so you know exactly which rules apply. Once both parties have signed your agreement, keep it in a safe place to refer back to later just in case.

Payment

You will need to pay your deposit and first month’s rent in advance. We will show you how to do this and will keep your deposit safe in accordance with TDS.

Tenant Fees & Permitted Payments

  • Holding deposits – a maximum of 1 week’s rent.
  • Deposits – a maximum deposit of 5 weeks’ rent for annual rent below £50,000, or 6 weeks’ rent for an annual rental of £50,000 and above.
  • Payments for a variation or change to a tenancy agreement – £50 inclusive of VAT.
  • Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs.
  • Utilities, communication services (e.g., telephone, broadband) TV licence, council tax.
  • Interest payments for the late payment of rent  – can be charged up to 3% over the Bank of England base rate.
  • Reasonable costs for the replacement of lost keys or other security devices.

Reviews

I had a fantastic experience with Abraham at Castles – he made the process was as smooth and as stress-free…

Crouch End Office

5

I've now bought and sold through Castles and can't recommend them highly enough - they know Hackney better than anyone…

Hackney Office

5

Would like to thank Nof, Stephen and the rest of the team at Castles Enfield for a great job on…

Enfield Office

5

Really positive experience with all the team at Castles Enfield. Good, measured advice from the very start - it felt…

Enfield Office

5

From start to finish of the house purchase Frank (Franco Tona) was an absolute pleasure to communicate with. He was…

Enfield Office

5

We can not speak highly enough of working with Castles, particularly working with Josh in finding our first flat. Josh's…

Hackney Office

5

Ben and the team were lovely in the purchase of my new home. So happy with it. Prompt in their…

Palmers Green Office

5

I recently rented a flat with Castles and from the first connection to last check out meeting, the conduct was…

Edmonton Office

5

Bruno and George were great at helping sell my dad’s property in record time! They helped with organising a RICS…

Tottenham Office

5

Bruno at Castles was very helpful and diligent throughout the entire process of buying a house. Thank you so much!

Tottenham Office

5

I have nothing but glowing things to say about Josh, David and the Castles team. We had an extremely challenging…

Hackney Office

5

Abraham at Castles is basically part of the family now. Having moved a number of times and at difficult times,…

Crouch End Office

5

I have had the pleasure of knowing Abraham for a number of years and have recently sold my primary residence…

Crouch End Office

5

We had a very positive experience buying our house with Max’s help. We had been looking for a year by…

Hackney Office

5

We had a great experience with Castles Estate Agents with our recent house purchase in North London. James from Castles…

Palmers Green Office

5