Tenants Guide & Fees

Looking to move rentals? The team at Castles Estate Agency can help you with that.

With decades of industry experience, we can take the hassle out of flat hunting and are always delighted to make recommendations and help clients into their new homes.

What Can You Afford?

Take the time to review your current financial circumstances and make sure you are confident you can cover your monthly rental payments. Factor in all costs, including bills. It’s also important to review the council tax prices in your chosen area.

Where Do You Want To Live?

Talk to the friendly team of estate agents at Castles about which areas have the highest level of tenant demand and which hidden gems are available that you might not know about. We love showing off properties in our local communities.

Register On The Castles Website

By registering on our website, you will receive immediate notifications when a new property in your desired area becomes available. Once registered, one of our friendly team will be in touch to talk you through the finer details and arrange viewings.

Viewings And More Viewings

Once you’ve created a list of ‘must-haves’ for your ideal home, simply get in contact and we can arrange viewings at the properties we believe would be suitable for you.

How Will You Get About?

We can let you know about the nearest transport links, the parking restrictions in the area, and if there is good storage for pushbikes at the properties you have shortlisted.

Do You Have Contents Insurance?

We can provide you with an inventory list for all of items within your property, but we also recommend you look at contents insurance options to make sure your things are safe. Landlords do not cover your items under their rental insurance.

Check Your Tenancy Agreement

Once you’ve found the perfect home and we have agreed in principle on the monthly rental, then you’ll be sent a tenancy agreement to review. Make sure you read this in detail, so you know exactly which rules apply. Once both parties have signed your agreement, keep it in a safe place to refer back to later just in case.

Payment

You will need to pay your deposit and first month’s rent in advance. We will show you how to do this and will keep your deposit safe in accordance with TDS.

Tenant Fees & Permitted Payments

  • Holding deposits – a maximum of 1 week’s rent.
  • Deposits – a maximum deposit of 5 weeks’ rent for annual rent below £50,000, or 6 weeks’ rent for an annual rental of £50,000 and above.
  • Payments for a variation or change to a tenancy agreement – £50 inclusive of VAT.
  • Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs.
  • Utilities, communication services (e.g., telephone, broadband) TV licence, council tax.
  • Interest payments for the late payment of rent  – can be charged up to 3% over the Bank of England base rate.
  • Reasonable costs for the replacement of lost keys or other security devices.

What Our Customers Say

We would like to thank Daniel and Tom for all they have done for us in selling our flat; after…

Waltham Abbey Office

5

The service I received for selling my property was excellent from start to finish. There was no initial pressure to…

Enfield Office

5

Fantastic service. We bought our first home which was represented by Castles Crouch End. From arranging the first viewing of…

Crouch End Office

5

I cannot thank Castles enough. They helped and guided me through the process of selling. They listened and provided suggestions…

Enfield Office

5

Firstly getting a property is so stressful as well as looking to get married the following month. Oliver Webster is…

Edmonton Office

5

Abraham has helped me buy two houses - one for me ten years ago - and one for my parents.…

Crouch End Office

5

Very impressed with the service I received Efficient but low key Staff were very helpful and understanding - especially Stuart…

Edmonton Office

5

Jay is a great estate agent. Always helpful on the phone and keen to help and along with James highly…

Palmers Green Office

5

Castles helped us sell our house. Elena and the team got us multiple offers which was great and did an…

Crouch End Office

5

Fantastic letting agency. Friendly team, positive attitude and quick on their feet. Their office administrator needs a promotion, she is…

Edmonton Office

5

I am renting a house through Castles, had a very positive experience with Alex, Fay and Bruno. Professional and efficient…

Tottenham Office

5

I have been with Castle Estate for years. They have been amazing and very helpful. The best agency you can…

Tottenham Office

5

Second time I have used this particular branch. Had my property online with another agent who was not getting us…

Waltham Abbey Office

5

Tom and Daniel at Waltham Abbey Castles made our move hassle free. They kept us updated regularly and were quick…

Waltham Abbey Office

5

We had a long, drawn-out buying process, including one failed purchase. Josh was utterly brilliant from start to finish, offering…

Hackney Office

5