Tenants Guide & Fees

Looking to move rentals? The team at Castles Estate Agency can help you with that.

With decades of industry experience, we can take the hassle out of flat hunting and are always delighted to make recommendations and help clients into their new homes.

What Can You Afford?

Take the time to review your current financial circumstances and make sure you are confident you can cover your monthly rental payments. Factor in all costs, including bills. It’s also important to review the council tax prices in your chosen area.

Where Do You Want To Live?

Talk to the friendly team of estate agents at Castles about which areas have the highest level of tenant demand and which hidden gems are available that you might not know about. We love showing off properties in our local communities.

Register On The Castles Website

By registering on our website, you will receive immediate notifications when a new property in your desired area becomes available. Once registered, one of our friendly team will be in touch to talk you through the finer details and arrange viewings.

Viewings And More Viewings

Once you’ve created a list of ‘must-haves’ for your ideal home, simply get in contact and we can arrange viewings at the properties we believe would be suitable for you.

How Will You Get About?

We can let you know about the nearest transport links, the parking restrictions in the area, and if there is good storage for pushbikes at the properties you have shortlisted.

Do You Have Contents Insurance?

We can provide you with an inventory list for all of items within your property, but we also recommend you look at contents insurance options to make sure your things are safe. Landlords do not cover your items under their rental insurance.

Check Your Tenancy Agreement

Once you’ve found the perfect home and we have agreed in principle on the monthly rental, then you’ll be sent a tenancy agreement to review. Make sure you read this in detail, so you know exactly which rules apply. Once both parties have signed your agreement, keep it in a safe place to refer back to later just in case.


You will need to pay your deposit and first month’s rent in advance. We will show you how to do this and will keep your deposit safe in accordance with TDS.

Tenant Fees & Permitted Payments

  • Holding deposits – a maximum of 1 week’s rent.
  • Deposits – a maximum deposit of 5 weeks’ rent for annual rent below £50,000, or 6 weeks’ rent for an annual rental of £50,000 and above.
  • Payments for a variation or change to a tenancy agreement – £50 inclusive of VAT.
  • Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs.
  • Utilities, communication services (e.g., telephone, broadband) TV licence, council tax.
  • Interest payments for the late payment of rent  – can be charged up to 3% over the Bank of England base rate.
  • Reasonable costs for the replacement of lost keys or other security devices.


We have bought, sold and rented property out through Castles Estate Agents in Crouch End for many years. We always…

Crouch End Office

Dido Miles

On behalf of me and my siblings we would like to thank-you for helping us with the sale of our…

Palmers Green Office

Tod Weller

Going with Castles has been an absolute game changer. Josh was our main point of contact throughout the whole selling…

Hackney Office

Alessandra Guessarian

We recently completed on our first property with Castles and Josh looked after us through the whole process. He's excellent,…

Hackney Office

Antonio Colliani

We were absolutely delighted with the service of Abraham and his team. Professional, personable and above all else honest, they…

Crouch End Office

Holly Maxwell Dibbens

Outstanding customer service.James and the team were absolutely amazing in helping us sell our property. They really did go over…

Palmers Green Office


Josh was extremely helpful during our property purchase, he acted as great bridge between myself and buyer and really helped…

Hackney Office

Barry Murphy

THANK YOU CASTLES. I Moved into my new property with the help of Oliver, who made the move in process…

Edmonton Office

Beautifully Chans

Awesome service from start to finish. I was kept in the loop throughout, with regular check-ins to deliver reassuring updates…

Enfield Office

Zoey Avraam

Having dealt with numerous estate agents, it was refreshing to meet someone as genuine and honest as Jay at the…

Palmers Green Office

Dean Mckenzie

We bought the house through Castles Enfield. Team was fantastic throughout the process. I was impressed with Stephen, Ashli and…

Enfield Office


Castles is professional, fast, and engaged. We managed to buy a house with them representing the seller in less than…

Hackney Office

Gioia Mosler

I have dealt with many estate agents over the years, Castle Estate Agents Palmers Green, are in completely different league.…

Palmers Green Office

Gavin Du Preez

Castles were fantastic in helping my wife and I through the process of buying our new home. Abraham was excellent…

Crouch End Office

David T

AMAZING ESTATE AGENTS! Thank you to Daniel at Castles in Waltham Abbey. Cannot fault them at all. The service is…

Waltham Abbey Office

Tayla Wakelin