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Tenants Guide & Fees

Looking to move rentals? The team at Castles Estate Agency can help you with that.

With decades of industry experience, we can take the hassle out of flat hunting and are always delighted to make recommendations and help clients into their new homes.

What Can You Afford?

Take the time to review your current financial circumstances and make sure you are confident you can cover your monthly rental payments. Factor in all costs, including bills. It’s also important to review the council tax prices in your chosen area.

Where Do You Want To Live?

Talk to the friendly team of estate agents at Castles about which areas have the highest level of tenant demand and which hidden gems are available that you might not know about. We love showing off properties in our local communities.

Register On The Castles Website

By registering on our website, you will receive immediate notifications when a new property in your desired area becomes available. Once registered, one of our friendly team will be in touch to talk you through the finer details and arrange viewings.

Viewings And More Viewings

Once you’ve created a list of ‘must-haves’ for your ideal home, simply get in contact and we can arrange viewings at the properties we believe would be suitable for you.

How Will You Get About?

We can let you know about the nearest transport links, the parking restrictions in the area, and if there is good storage for pushbikes at the properties you have shortlisted.

Do You Have Contents Insurance?

We can provide you with an inventory list for all of items within your property, but we also recommend you look at contents insurance options to make sure your things are safe. Landlords do not cover your items under their rental insurance.

Check Your Tenancy Agreement

Once you’ve found the perfect home and we have agreed in principle on the monthly rental, then you’ll be sent a tenancy agreement to review. Make sure you read this in detail, so you know exactly which rules apply. Once both parties have signed your agreement, keep it in a safe place to refer back to later just in case.

Payment

You will need to pay your deposit and first month’s rent in advance. We will show you how to do this and will keep your deposit safe in accordance with TDS.

Tenant Fees & Permitted Payments

  • Holding deposits – a maximum of 1 week’s rent.
  • Deposits – a maximum deposit of 5 weeks’ rent for annual rent below £50,000, or 6 weeks’ rent for an annual rental of £50,000 and above.
  • Payments for a variation or change to a tenancy agreement – £50 inclusive of VAT.
  • Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs.
  • Utilities, communication services (e.g., telephone, broadband) TV licence, council tax.
  • Interest payments for the late payment of rent  – can be charged up to 3% over the Bank of England base rate.
  • Reasonable costs for the replacement of lost keys or other security devices.

Reviews

Delighted with the service we had from Abraham and the team at Castles, Crouch End. It was second to none…

Crouch End Office

5

Could not recommend the team at Castles enough, fantastic service from all of the team from start to finish. Max…

Hackney Office

5

On behalf of me and my siblings we would like to thank-you for helping us with the sale of our…

Palmers Green Office

5

We were so lucky when we walked into Castles in Edmonton extremely stressed to meet Alex Philippou MARLA . We…

Lettings Office

5

Castle's estate agents have provided an excellent service credit goes to Tom Reynolds who has been a star. Very efficient…

Waltham Abbey Office

5

We recently completed on our first property with Castles and Josh looked after us through the whole process. He's excellent,…

Hackney Office

5

Abraham was a pleasure to work with. He was always available, took initiative when necessary, knew the ins and outs…

Crouch End Office

5

Jay is a great estate agent. Always helpful on the phone and keen to help and along with James highly…

Palmers Green Office

5

Hello,We have been a tenant with Castles for over 10 years. The service,communication,expertise and guidance was excellent and I cannot…

Edmonton Office

5

Jay, James and Ben at Castles did a really tremendous job in facilitating the sale/purchase of our property. They were…

Palmers Green Office

5

There aren’t enough positive words to describe my experience with Castles! The team (Stephen, Franco and Ashli) are all so…

Enfield Office

5

Abraham is an outstanding agent whose experience and knowledge of the local area is unparalleled. He supported us every step…

Crouch End Office

5

I have had the pleasure of knowing Abraham for a number of years and have recently sold my primary residence…

Crouch End Office

5

What a refreshing change! An estate agent that does what they say when they say! Abraham was fantastic through the…

Crouch End Office

5

Daniel and Tom have gone above and beyond for us. We're just completing on a property purchase for which our…

Waltham Abbey Office

5