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Tenants Guide & Fees

Looking to move rentals? The team at Castles Estate Agency can help you with that.

With decades of industry experience, we can take the hassle out of flat hunting and are always delighted to make recommendations and help clients into their new homes.

What Can You Afford?

Take the time to review your current financial circumstances and make sure you are confident you can cover your monthly rental payments. Factor in all costs, including bills. It’s also important to review the council tax prices in your chosen area.

Where Do You Want To Live?

Talk to the friendly team of estate agents at Castles about which areas have the highest level of tenant demand and which hidden gems are available that you might not know about. We love showing off properties in our local communities.

Register On The Castles Website

By registering on our website, you will receive immediate notifications when a new property in your desired area becomes available. Once registered, one of our friendly team will be in touch to talk you through the finer details and arrange viewings.

Viewings And More Viewings

Once you’ve created a list of ‘must-haves’ for your ideal home, simply get in contact and we can arrange viewings at the properties we believe would be suitable for you.

How Will You Get About?

We can let you know about the nearest transport links, the parking restrictions in the area, and if there is good storage for pushbikes at the properties you have shortlisted.

Do You Have Contents Insurance?

We can provide you with an inventory list for all of items within your property, but we also recommend you look at contents insurance options to make sure your things are safe. Landlords do not cover your items under their rental insurance.

Check Your Tenancy Agreement

Once you’ve found the perfect home and we have agreed in principle on the monthly rental, then you’ll be sent a tenancy agreement to review. Make sure you read this in detail, so you know exactly which rules apply. Once both parties have signed your agreement, keep it in a safe place to refer back to later just in case.

Payment

You will need to pay your deposit and first month’s rent in advance. We will show you how to do this and will keep your deposit safe in accordance with TDS.

Tenant Fees & Permitted Payments

  • Holding deposits – a maximum of 1 week’s rent.
  • Deposits – a maximum deposit of 5 weeks’ rent for annual rent below £50,000, or 6 weeks’ rent for an annual rental of £50,000 and above.
  • Payments for a variation or change to a tenancy agreement – £50 inclusive of VAT.
  • Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs.
  • Utilities, communication services (e.g., telephone, broadband) TV licence, council tax.
  • Interest payments for the late payment of rent  – can be charged up to 3% over the Bank of England base rate.
  • Reasonable costs for the replacement of lost keys or other security devices.

Reviews

Daniel & Tom have excelled in the recent sale of our home. Two honest and genuine guys with a desire…

Waltham Abbey Office

5

I recently rented a flat with Castles and from the first connection to last check out meeting, the conduct was…

Edmonton Office

5

I've now bought and sold through the Castles Hackney/Clapton branch and can't recommend them highly enough - they know the…

Hackney Office

5

I’ve dealt with many estate agents over the years, however Castles (Hertford Road) stand out from the rest, and in…

Enfield Office

5

David, Josh and the rest of the team at Castles are excellent! We worked with them on our house sale…

Hackney Office

5

Been a tenant for the last 4 years, recently moved to Stevenage, Castles and all their staff have always looked…

Edmonton Office

5

Sandro and Abraham are not only great professionals that know the Crouch End real estate market inside out, but they…

Crouch End Office

5

David was successful in selling our home quickly and at a great price. Everyone was responsive to our queries. Thank…

Hackney Office

5

We first started our relationship with Castles about a year ago when my wife and I were looking for more…

Crouch End Office

5

Abraham is a consummate professional, always on the ball, always smiling, polite and attentive. From the first minute to the…

Crouch End Office

5

Castles were always professional very communicative and constantly on the ball through the whole process. I wouldn't go with any…

Waltham Abbey Office

5

I would highly recommend Castles. Joe Genco, Ben Power and the team did an amazing job marketing and selling my…

Palmers Green Office

5

David was really helpful throughout our buying process. He was candid and straightforward, friendly and responsive. A pleasant surprise for…

Hackney Office

5

Delighted with the service we had from Abraham and the team at Castles, Crouch End. It was second to none…

Crouch End Office

5

Daniel and Tom helped us immeasurably as we sold and bought properties, with Castles as our estate agents. They are…

Waltham Abbey Office

5