Tenants Guide & Fees

Looking to move rentals? The team at Castles Estate Agency can help you with that.

With decades of industry experience, we can take the hassle out of flat hunting and are always delighted to make recommendations and help clients into their new homes.

What Can You Afford?

Take the time to review your current financial circumstances and make sure you are confident you can cover your monthly rental payments. Factor in all costs, including bills. It’s also important to review the council tax prices in your chosen area.

Where Do You Want To Live?

Talk to the friendly team of estate agents at Castles about which areas have the highest level of tenant demand and which hidden gems are available that you might not know about. We love showing off properties in our local communities.

Register On The Castles Website

By registering on our website, you will receive immediate notifications when a new property in your desired area becomes available. Once registered, one of our friendly team will be in touch to talk you through the finer details and arrange viewings.

Viewings And More Viewings

Once you’ve created a list of ‘must-haves’ for your ideal home, simply get in contact and we can arrange viewings at the properties we believe would be suitable for you.

How Will You Get About?

We can let you know about the nearest transport links, the parking restrictions in the area, and if there is good storage for pushbikes at the properties you have shortlisted.

Do You Have Contents Insurance?

We can provide you with an inventory list for all of items within your property, but we also recommend you look at contents insurance options to make sure your things are safe. Landlords do not cover your items under their rental insurance.

Check Your Tenancy Agreement

Once you’ve found the perfect home and we have agreed in principle on the monthly rental, then you’ll be sent a tenancy agreement to review. Make sure you read this in detail, so you know exactly which rules apply. Once both parties have signed your agreement, keep it in a safe place to refer back to later just in case.

Payment

You will need to pay your deposit and first month’s rent in advance. We will show you how to do this and will keep your deposit safe in accordance with TDS.

Tenant Fees & Permitted Payments

  • Holding deposits – a maximum of 1 week’s rent.
  • Deposits – a maximum deposit of 5 weeks’ rent for annual rent below £50,000, or 6 weeks’ rent for an annual rental of £50,000 and above.
  • Payments for a variation or change to a tenancy agreement – £50 inclusive of VAT.
  • Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs.
  • Utilities, communication services (e.g., telephone, broadband) TV licence, council tax.
  • Interest payments for the late payment of rent  – can be charged up to 3% over the Bank of England base rate.
  • Reasonable costs for the replacement of lost keys or other security devices.

What Our Customers Say

Just want to put on record my thanks to Alex for his help in securing a great tenant for my…

Edmonton Office

5

Thank you to Daniel for all his help and continued support throughout a very long process. We are entirely happy…

Waltham Abbey Office

5

We had the best experience with Sergio at Castles, from start to finish he was soo attentive and he knew…

Palmers Green Office

5

Very professional, friendly and supportive service. David, Max and Josh understood the market for our property well and the different…

Hackney Office

5

Having had a ‘not so great’ experience with another Hackney Estate Agent it was a fantastic to meet Sandro and…

Hackney Office

5

I’ve dealt with many estate agents over the years, however Castles (Hertford Road) stand out from the rest, and in…

Enfield Office

5

Thank you to everyone at Castles but particularly to Abraham for helping us through the process of finding our new…

Crouch End Office

5

I had an excellent experience purchasing a property through Castles Estate Agents in Palmers Green. The team was incredibly professional,…

Palmers Green Office

5

Abraham has gone so far above and beyond with our flat sale, I couldn’t recommend him and Castles highly enough.…

Crouch End Office

5

Like to say a thank you to Stewart & gentian for selling my two flats it was a rollercoaster of…

Edmonton Office

5

Castles sold my family home and from beginning to end gave a fantastic service. I had weekly updates from Bruno…

Tottenham Office

5

I have nothing but glowing things to say about Josh, David and the Castles team. We had an extremely challenging…

Hackney Office

5

Would like to thank Nof, Stephen and the rest of the team at Castles Enfield for a great job on…

Enfield Office

5

I have been dealing with Farid who is courteous, professional and attentive. I highly recommend the team at Castles Edmonton.

Edmonton Office

5

Daniel and Tom have gone above and beyond for us. We're just completing on a property purchase for which our…

Waltham Abbey Office

5