Are you sure you want to delete your account?
You have indicated you do not agree to our terms of use, do you wish to delete your account?
Why not sign up?

You will also be registered for the agent to contact you via other means you provide, with information relevant to your property search.

There was an error creating your account, please try again. If the problem persists, please contact us and we will investigate.
Password does not match
How would you like to be contacted?

inside index.cshtml
inside headerSlick.cshtml



Following on from the Government announcement on Saturday, below is an extract from the guidance being given.


Housing Secretary Robert Jenrick took to social media to confirm that renters and homeowners in England will be able to move and removal firms, tradespeople, and estate agents can still operate by going inside homes.

Writing on Twitter, Jenrick said: “Housing market update ahead of Thursday’s measures: Renters & homeowners will be able to move; Removal firms and estate agents can operate; Construction sites can and should continue; Tradespeople will be able to enter homes.

“But all must follow the Covid safety guidance.”

Jenrick added that “all parties involved should continue to play their part in reducing the spread of the virus by following the current guidance”.

That includes following social distancing rules, wearing PPE including masks and gloves, having sellers leave the property during a viewing, which can only last for 15 minutes, and to have as few people looking at the property as possible.

He continued: “Tradespeople like electricians, plumbers, repairers of domestic appliances can enter your home. They will need to follow social distancing guidance that has already been published.”


This information is guidance for best practice. It has been developed to inform the introduction of new ways of working, to adhere to safety measures but allow agents to continue to provide a professional service to prospective clients.


  • Office doors to be locked.
  • All visitors to the office should be arranged by appointment and only after all means of communication (e.g. mail, email, video call or telephone) have been exhausted.
  • Keep records of who has attended the office in case it is needed for COVID-19 contact tracing.
  • Put in place procedures to minimise person-to-person contact for any deliveries to the office.
  • Any client entering the building should only be allowed to do so if a mask is being worn, and any member a staff greeting a client should also wear a mask.
  • Please continue to keep 2 meters apart from the client and if unable to do so, a mask should be worn.
  • All surfaces and equipment to be disinfected in the morning and evening. It is advised that this is done by internal staff rather than arranging external cleaning companies in order to reduce the number of people coming in and out of the office.
  • Limit and restrict occupancy in group interaction spaces (e.g. kitchens and seating areas)
  • Keep the office well ventilated with open windows and doors where possible.
  • Hand sanitiser on desks.

At Castles Estate Agents we take the health and safety of our staff and clients extremely seriously. We are staying up to date with, and taking advice from the Government, Public Health England and the Chief Medical Officer as the COVID-19 situation progresses. Given the current level of concern, we want to reassure all our clients that we have taken and will continue to take the appropriate and necessary steps to ensure our levels of service and quality are maintained, without risk to staff and clients and without loss of service whilst adhering to recommendations. We will continue to monitor the situation on a daily basis and provide updates accordingly.

We have already taken the following steps and are confident that we can and will operate with minimal disruption through the next phases of the coronavirus outbreak whilst meeting the needs and requirements of our clients and the wider public.


We respectfully request that you do not attend our office unless it is absolutely essential. Please also do not attend without prior arrangement.

We will ask anyone who attends our office to sign in and sign out so that we can track and trace anyone who has attended our offices we have  be avoiding handshakes and asking anyone who visits our office to wash or sanitise their hands

Staff situated in our offices understand their responsibility to report immediately any change in their health, family health or circumstances. We have provided hand gel on all staff desks and do not allow staff to share phones or equipment.

All door handles, phones, keyboards and other office equipment is cleaned regularly.

MONDAY           9:00AM – 6:30PM
TUESDAY           9:00AM – 6:30PM
9:00AM – 6:30PM
THURSDAY       9:00AM – 6:30PM
FRIDAY             9:00AM – 6:00PM
SATURDAY      9:00AM – 4:00PM


Where possible we are offering the following:

  • Video and Virtual tours
  • Video call viewings
  • Video Market Appraisals

As of 13 May, in-person Market Appraisals and viewings are permitted as long as social distancing and all other safety precautions are observed.  As per Government guidelines, in person appraisals and viewings are intended for serious home movers only and/or of an essential nature.  Please contact us for further clarification.

With fears of further local lockdowns, it is imperative you make sure when you attend property viewings you wear the appropriate PPE and adhere to the safety measures that are still in place.

All of our communication channels – telephone, email, text messages, messenger and social media are all operating as normal and all staff members are contactable on the usual numbers.


We have introduced new procedures and guidelines in the event of viewing requests. These will be reviewed as the situation evolves but our foremost concern is to keep staff and clients safe.

We are here to help and support all of our clients and we hope you, your friends and family remain safe and healthy for the duration of COVID-19.
Thank you for your patience, support and understanding.


Please see below the Government Guidelines issued with Landlords and tenants in mind. In these very difficult times, it is so important to keep us advised of any issues you have with paying your rent so that we can discuss your case with your own Landlord and work towards a solution until things go back to some form of normality.

Although our offices are closed, we are working from home and can be contacted on the usual number 02088041505.Please leave a message if the phones are busy, and we will call you back as soon as possible.
Please email  or

For maintenance please email and they will deal with any urgent or essential repairs.

Keep well and stay safe.
Letting & Management Team

The government has brought forward a package of measures to protect tenants in the private and social rented sectors from eviction during the coronavirus (COVID-19) pandemic.

 Landlords will have to give all renters three months’ notice if they intend to seek possession of their property and they cannot apply to start the court process until after this period. After three months, if the tenant has not moved, the landlord can apply to court.

 This “extended buffer period” will apply from 26 March to 30 September 2020, but both this end point and the three-month notice period can be extended if needed. This protection covers most tenants in the private and social rented sectors in England and Wales, all grounds of evictions, and possession of tenancies in the Rent Act 1977, the Housing Act 1985, the Housing Act 1996 and the Housing Act 1988.

 The court service suspended all ongoing housing possession action on 27 March 2020, which means neither current cases or those about to go in the system will be able to progress to the stage where someone could be evicted. This suspension of housing possessions action will last for 90 days, but this can be extended if needed.

 Tenants are still liable for their rent during this time and should pay this as usual. If tenants are facing financial hardship and think they will have difficulty making a rental payment, they should speak to their landlord in the first instance. The government is encouraging tenants and landlords to work together to put in place a rent payment scheme. However, there is other support available for tenants facing financial difficulties:

 · The government is working to widen the scope of the “pre-action protocol” on possession proceedings, traditionally only applicable to social tenants, to the private rented sector. This will encourage landlords and tenants to agree reasonable repayment plans where rent arrears may have arisen and avoid court proceedings.
 · A £500 Hardship Fund will go to local authorities in England so they can reduce the 2020 to 2021 council tax bills of working age people receiving Local Council Tax Support. Councils will also be able to use the funding to provide further discretionary support to vulnerable people.
 · Under the Coronavirus Job Retention Scheme , the government will pay up to 80% of a worker’s wages, up to a total of £2,500 per month.
 · Universal Credit and Housing Benefit will increase and, from April, Local Housing Allowance rates will pay for at least 30% of market rents in each area.

 During this time, “landlords remain legally obligated to ensure properties meet the required standard and urgent, essential health and safety repairs should be made” to their properties. However, landlords and tenants should make agreements for non-urgent repairs to be done later.

 Landlords with buy-to-let mortgages will also be protected by a three-month mortgage payment holiday.
 This article is based on the “Government support available for landlords and renters reflecting the current coronavirus (COVID-19) outbreak” guidance. It is intended as a guide only. It is not exhaustive and doesn't constitute legal advice. See more information.
 Feel free to email us:-  or with any questions you may have.


Government has issued advice through the media, speaking directly to buyers and sellers today. Their advice is:

•    There is no need to pull out of transactions.
•    Where the property being moved into is vacant, then you can continue with this transaction although you should follow the guidance in this document on home removals.
 •    Where the property is currently occupied, we encourage all parties to do all they can to amicably agree alternative dates to move, for a time when it is likely that stay-at-home measures will no longer be in place.

In the new emergency enforcement powers that the police have been given to respond to Coronavirus, there is an exemption for critical home moves, in the event that a new date is unable to be agreed.

Recognising parties will need to alter common practice, Government has sought to ease this process:
•    Issuing this guidance, developed with Public Health England, to home buyers and those involved in the selling and moving process;
•    Agreeing with banks that mortgage offers should be extended where delay to completions takes place in order to prioritise safety; and,
•    Working with Conveyancers to develop a standard legal process for moving completion dates.